Preparing your tile enquiry

Start with the material references

Add products to your selection as you browse. The model reference is more precise than a colour name, especially when related designs appear in more than one size. You can also request a catalogue if you are still exploring.

If two products are alternatives, say so in your message. That tells us whether you need both or are choosing between them.

Describe the project in practical terms

Tell us the project country, type of space and whether the material is intended for a wall or floor. Include the approximate area or quantity and the stage of the project: concept, specification or purchasing.

Let us know when you need the tiles. We will need to confirm stock, production time, shipping and minimum order quantities for your enquiry.

Include your document requirements

If your project team needs particular standards or documents, list them in your enquiry. A collection description gives an overview; the final specification needs technical data for the selected model, along with confirmed availability, packaging and sample arrangements.

• Technical data for the exact model and finish.
• Relevant test reports or certificates required by the project.
• Packaging, quantity and destination details.
• Sample availability and commercial terms.

Keep a clear record of the discussion

Include the model codes in your email and keep a copy of the conversation. If you send more details later, reply in the same thread so the product choices stay together.

Your initial enquiry is a request for information, not an order. Final specifications, quantities and commercial conditions need to be agreed before purchase.

Common questions