Prepare the receiving record

Have the order confirmation, packing list and approved sample reference available. Agree who will receive the material and where it can be stored and inspected. Follow the handling instructions and the site team’s lifting plan; catalogue dimensions do not establish carton or pallet weight.

  • Order reference and delivery date.
  • Model, size and finish stated on the order.
  • Expected and received pallets, cartons or pieces.
  • Shade, calibre or batch references shown on the packaging.

Record damage and quantity differences

Photograph damaged packaging, the relevant labels and affected material where it is safe to inspect. Record a quantity shortage or model mismatch against the corresponding packing-list line. Keep the supporting documents together.

Report discrepancies to the supplier before installing the affected tiles. Follow the process and deadlines in the purchase agreement; this guide does not set a separate warranty or returns policy.

Review appearance before installation

Ask the installer to compare pieces from the delivered material with the approved visual reference. Review shade, pattern, finish and the proposed joint arrangement before fixing tiles. CTEF recommends resolving expectations through a mockup and checking tile before setting.

Further reading: CTEF: Homeowner’s guide to hiring a qualified tile installer

Keep a handover record

Retain the model and batch identifiers with the final material schedule. If spare material is agreed, record its quantity and storage location for the facilities or homeowner handover. Ask for the care guidance that applies to the supplied finish.

A receipt check does not replace technical testing, installer inspection or acceptance under the project contract. Escalate an unresolved issue to the responsible supplier or project professional before proceeding.

About this guide

ANJI Ceramics · Selection and purchasing guidance. Use current model documents for product specifications and agree the final installation with your project team.

Common questions

Can I check only one tile?

Agree a representative inspection with the project team. One small sample cannot show all shade and pattern variation across a delivery.

How soon should I report damage?

Check the deadline and reporting process agreed for your order. Keep the delivery documents and photographs, and report the issue before installing the affected material.

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